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“The internet can be a tool, but it is not a replacement for the essential services agents who are Realtors provide. A real estate transaction is not a simple click and purchase, like buyer a plane ticket online,” Wright said. “Most Americans choose to use a real estate professional when buying or selling a home not because they’re required to, but because of the help that one provides in navigating the challenges that are part of the process of buying or selling a home.” NAR interim CEO Nykia Wright

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